Terms & Conditions

Please see below our Terms & Conditions that you the customer consent to when you Place an Order with Rockett St George:

Terms & Conditions - FAQs

  1. Discount Codes

    These terms and conditions apply to discount codes and other promotional offers from Rockett St George and other partnered third parties: 

    1. Unless otherwise specified, promotional codes and/or discount offers cannot be used in conjunction with any other offer and are not available for Rockett St George staff.
     
    2. Discount codes / promotional offers are only available online at www.rockettstgeorge.co.uk. Such promotional offers/discount codes are not redeemable at any Rockett St George concession/pop-up shop/outlet store and cannot be used with any other promotion, trade discount, press discount and/or sale item(s).
     
    3. Unless otherwise stated, offers do not apply to delivery charges. Please check relevant delivery terms and conditions here.
     
    4. Valid free delivery codes can be redeemed against our UK Standard Delivery Service only and are not eligible for use in conjunction with any other offer or promotion, trade discount, press discount and/or sale item(s).
     
    5. Any refunds will take into account the discount applied as part of the offer.
     
    5. Offers are not valid for the purchase of certain Rockett St George products which will be detailed on the respective product pages.
     
    6. Rockett St George reserves the right to decline to accept orders where, in our reasonable opinion, a promotion code or discount is invalid for the order being placed or is the subject of fraudulent activity.
     
    7. Rockett St George reserves the right to change these terms and conditions or withdraw a promotion at any time without notice.
     
    8. Only codes issued by Rockett St George on the Rockett St George website or with selected approved partners are accepted. Discount codes obtained on discount code websites have not been created by Rockett St George and are therefore not valid. 
     
    9. Press Discount codes are for press features, collaborations and events only and cannot be used for personal orders.
     
    10.These Terms and Conditions shall be governed by and construed in accordance with English law and any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the English Courts.
     
    11. Promoter – Rockett St George Ltd. Unit 7 -12 Old Kiln Works, Ditchling Common Industrial Estate, Hassocks, BN6 8SG. Company number 8431198
    Read more
  2. Gift Vouchers

    Gift Vouchers are valid for 12 months from the date of purchase and cannot be redeemed after this date has passed.

    Please enter your valid Gift Voucher on the Bag page and click Apply before proceeding to Checkout.

    Read more
  3. Delivery

    Standard UK delivery is within 3 working days. Large & Fragile deliveries are up to 7-14 working days. Overseas deliveries can vary but should be no longer than 14 working days. If your expected delivery date has passed and you are still without your delivery then please contact the customer services team immediately. We are unable to investigate any parcels after 28 working days.

    Read more
  4. Personalised Products

    Please note that personalised items or bespoke products are exempt from our standard returns policy. As these products are personalised to your specification, we are unable to accept returns unless the product is faulty or the personalisation does not match your original request. Please check and double check your personalisation request to avoid any errors.

    Any changes to personalisation need to be requested within 1 hour of ordering ideally by calling our customer service team in 01444 253391 or email contact@rockettstgeorge.co.uk

    Read more
  5. Competitions

    Rockett St George JULY HOT LIST Competition

    These are the terms and conditions that govern the relationship between you, the entrant and Rockett St George:

    ELIGIBILITY
    The competition is only open to residents in the UK aged 18 or over. The following people are not eligible to enter the competition: Employees of Rockett St George and their respective subsidiaries and associated companies. Immediate family members of Rockett St George, employees or members of their household. Rockett St George assumes that by entering the competition you have the legal capacity to do so and agree to these terms and conditions.

    HOW TO ENTER
    Entry to the competition is managed by Rockett St George ENTRY CONDITIONS. Entries can be submitted online through the Rockett St George website.

    WHAT’S INCLUDED
    July Hot List: The Ultimate At-Home Cocktail Experience with Lucky Pineapple & Rockett St George

    JULY HOT LIST 2020
    Winners will be selected at random from all correct entries. One entry per person. Prize cannot be resold or transferred and there is no cash alternative. By entering the competition you are confirming you have the legal capacity to do so and agree to these terms and conditions. Only entries received before the closing date will be entered into the free prize draw. The prizes must be accepted as awarded and are non-transferable. There is no cash alternative. If due to circumstances beyond our control, we are unable to provide the stated prize, we reserve the right to award a substitute prize of equal or greater value. Any extras not detailed in the prize will be charged in full. The competition is only open to residents of the UK aged 18 or over.

    ADDITIONAL TERMS & CONDITIONS
    Closing date for entries will be midnight on July 31st 2020.

    Winners will be selected at random by an independent person at Rockett St George after the competition has closed.

    The competition winner will be notified by email within 28 days of the closing date of the prize draw.

    If the Promoter is not able to get in contact with the winner within 3 days of notification of prize, the prize will be forfeited and an alternate winner will be drawn. It is the winner's responsibility to notify the Promoter of any change in contact information. Bulk entries made from trade, consumer groups or third parties will not be accepted.

    Entry is limited to one per person.

    No purchase is necessary for entry into this free prize draw.

    The winner may not use the prize in conjunction with any other offer, promotion or prize draw.

    Winners must supply the following data: Name and email address

    Winners must be available to sign on the day of delivery or arrange a suitable place for the delivery to be left.

    Competition promoter is Lucky Pineapple

    GENERAL
    By entering the competition you agree to be bound by these terms and conditions (which may be amended or varied at any time by us with or without notice), by our decisions which are final and no correspondence or discussion shall be entered into. All changes to the Terms and Conditions will be posted in revised terms and conditions on the website. Personal information collected from entrants will be used by us solely in connection with the competition and will not be disclosed to any third party except for the purpose of operating the competition and fulfilling prizes where applicable unless you have ‘opted in’ to receive further information from the promoter and Rockett St George. Please see our Privacy Policy for further details. By entering the competition you agree to the use of your name, address and/or photograph as well as attending any required publicity events without any additional compensation if you are the winner. You will need to take a photo of the prize when it arrives and send it to our marketing department via email for use on social media and to assure it has arrived. These Terms and Conditions shall be governed by and construed in accordance with English law and any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the English Courts. For all third-party competitions; prizes are subject to availability and individual Terms & Conditions apply.

    For any T&Cs enquiries please email: chloe@rockettstgeorge.co.uk / dataprotection@rockettstgeorge.co.uk

    ---

     

    Rockett St George JUNE HOT LIST Competition

    These are the terms and conditions that govern the relationship between you, the entrant and Rockett St George:

    ELIGIBILITY
    The competition is only open to residents in the UK aged 18 or over. The following people are not eligible to enter the competition: Employees of Rockett St George and their respective subsidiaries and associated companies. Immediate family members of Rockett St George, employees or members of their household. Rockett St George assumes that by entering the competition you have the legal capacity to do so and agree to these terms and conditions.

    HOW TO ENTER
    Entry to the competition is managed by Rockett St George ENTRY CONDITIONS. Entries can be submitted online through the Rockett St George website.

    WHAT’S INCLUDED
    June Hot List: Win a two-night post-lockdown stay for two at either St Ives Garden Studio or St Ives Seaside Studio from Kip Hideaways.

    JUNE HOT LIST 2020
    Winners will be selected at random from all correct entries. One entry per person. Prize cannot be resold or transferred and there is no cash alternative. By entering the competition you are confirming you have the legal capacity to do so and agree to these terms and conditions. Only entries received before the closing date will be entered into the free prize draw. The prizes must be accepted as awarded and are non-transferable. There is no cash alternative. If due to circumstances beyond our control, we are unable to provide the stated prize, we reserve the right to award a substitute prize of equal or greater value. Any extras not detailed in the prize will be charged in full. The competition is only open to residents of the UK aged 18 or over.

    ADDITIONAL TERMS & CONDITIONS
    Closing date for entries will be midnight on June 30th 2020.

    Winners will be selected at random by an independent person at Rockett St George after the competition has closed.

    The competition winner will be notified by email within 28 days of the closing date of the prize draw.

    If the Promoter is not able to get in contact with the winner within 3 days of notification of prize, the prize will be forfeited and an alternate winner will be drawn. It is the winner's responsibility to notify the Promoter of any change in contact information. Bulk entries made from trade, consumer groups or third parties will not be accepted.

    Entry is limited to one per person.

    No purchase is necessary for entry into this free prize draw.

    The winner may not use the prize in conjunction with any other offer, promotion or prize draw.

    Winners must supply the following data: Name and email address

    Winners must be available to sign on the day of delivery or arrange a suitable place for the delivery to be left.

    Competition promoter is Kip Hideaways

    GENERAL
    By entering the competition you agree to be bound by these terms and conditions (which may be amended or varied at any time by us with or without notice), by our decisions which are final and no correspondence or discussion shall be entered into. All changes to the Terms and Conditions will be posted in revised terms and conditions on the website. Personal information collected from entrants will be used by us solely in connection with the competition and will not be disclosed to any third party except for the purpose of operating the competition and fulfilling prizes where applicable unless you have ‘opted in’ to receive further information from the promoter and Rockett St George. Please see our Privacy Policy for further details. By entering the competition you agree to the use of your name, address and/or photograph as well as attending any required publicity events without any additional compensation if you are the winner. You will need to take a photo of the prize when it arrives and send it to our marketing department via email for use on social media and to assure it has arrived. These Terms and Conditions shall be governed by and construed in accordance with English law and any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the English Courts. For all third-party competitions; prizes are subject to availability and individual Terms & Conditions apply.

    For any T&Cs enquiries please email: chloe@rockettstgeorge.co.uk / dataprotection@rockettstgeorge.co.uk

    ----

     
    Read more
  6. Warehouse Sale / Outlet Shop

    Warehouse Sale

    Our Warehouse Sale is a ticketed event due to health & safety. We are unable to admit customers without tickets. 1 ticket is 1 admission to the Warehouse Sale on the specified date and time slot purchased.

    Only customers with confirmed tickets will be granted access to the Warehouse Sale event within the purchased time slot. Please bring your order confirmation with you to gain entry.

    Time slots are restricted to 1 hour and all purchases must be made within the time frame given. Please vacate the parking bays promptly after you have completed your purchase to avoid being blocked in by the following group.

    Each ticket purchased is redeemable against a purchase in the RSG Outlet and are not valid for purchases online. Tickets are non-refundable and cannot be exchanged for cash or credit.

    Usual T&Cs apply against all purchases within the RSG Outlet, see website or ask in store for more details.

    Parking is free but very limited so please do not arrive more than 5 minutes prior to your time slot as there is no waiting space outside of the parking area.

    Sadly, we do not allow pets into the outlet and children must be supervised at all times.

    Outlet Shop

    Please ensure you have made an appointment to visit our Outlet Shop as it is only open sporadically and for health & safety reasons, we must know the numbers intending to visit.

    All items purchased from the Outlet Shop are sold with known faults and/or damage and are therefore not eligable for return or refund. They are exept from website terms & conditions.

    Cash and card payments are accepted.

    Parking is free but very limited so please do not arrive more than 5 minutes prior to your appointment as there is no waiting space outside of the parking area.

    Sadly, we do not allow pets into the outlet and children must be supervised at all times.

    Read more
  7. Trade Accounts

    Rockett St George Trade Accounts

    This is an agreement between Rockett St George Ltd and you (the client) for the registration of a trade account with Rockett St George.

    Upon our acceptance of your application, you will be deemed to have consented to these terms by your use of the Account.

    ACCOUNT

    1. As a Rockett St George Trade Client, you accept responsibility of both payment and specification of all items ordered under the account name.
    2. The purpose of your Trade Account is for Interior Design Firms, Architects and the Hospitality industry only. Unfortunately, we do not offer Trade Accounts for reselling or wholesale purposes.
    3. We reserve the right to close your Trade Account at any time on the provision of 1 weeks’ notice or with immediate effect if you break Rockett St George Trade Account Terms and Conditions.
    4. You may close this Trade Account at anytime by giving us notice in writing to Trade Department Manager, Rockett St George, Unit 10 -12 Old Kiln Works, Ditchling Common Industrial Estate, Hassocks, BN6 8SG or via email to trade@rockettstgeorge.co.uk.
    5. You must tell us immediately if:

    (a)      You become aware that your Trade Account is being misused, whether fraudulently or in any other way; or

    (b)     The invoices appear to wrongly include an item.

    1. All account amendments need to be communicated to us with immediate effect in writing to Trade Department, Rockett St George, Unit 10 -12 Old Kiln Works, Ditchling Common Industrial Estate, Hassocks, BN6 8SG or via email to trade@rockettstgeorge.co.uk.
    2. We may transfer any or all of our rights and obligations made under this agreement. 

    STOCK

    1. Stock is not reserved or allocated until payment is received in full. Any stock on pro-forma orders will not be allocated until payment is received in full and all pro-forma invoices will be cleared after 30 days.
    2. All Rockett St George products are intended for domestic environments and are not commercially tested or verified. ​If purchased products are used in commercial environments this will void your returns policy.
    3. Stock that is ordered in especially for your Trade Account order would constitute a Bespoke Order and cannot be modified, cancelled or returned once payment is received in full.

    SPECIFICATIONS

    1. Rockett St George reserves the right to change the specification of our products without prior notice. The measurements of all products are as accurate as possible, but some variation may apply.
    2. Showroom or product models shown at Trade Shows or Rockett St George storefronts may vary in age and therefore your goods may vary in appearance from an older model on the shop floor.

    ORDERS

    1. Orders can be made online using your Trade Discount or via pro-forma invoice, email or telephone order (please note that orders equating to £500 or less are the maximum limit for payments via telephone).
    2. You will be sent confirmation of your order by e-mail unless otherwise specified with you by writing.  
    3. Rockett St George reserves the right to cancel any orders that for any unforeseen circumstances are unable to be placed with or filled by our supplier. Should this arise, Rockett St George will refund all monies paid in relation to the order and will not be required to pay any compensation.

    PRICING & DISCOUNTS

    1. The Rockett St George trade discount is a non-negotiable 10% trade discount.
    2. We are unable to offer a trade discount on all Rockett St George products, items that are exempt will be confirmed at the time of ordering but include and are not limited to:

    (a)      Gift Vouchers

    (b)     Sale/ Promotional Items

    (c)     Items exempt from any discount as specified in the Addtional Info on the Product Page.

    (d)      Delivery Charges

    1. The Rockett St George Trade Discount Code is for the sole use of your company only and must not be shared with your clients, online, partner companies or with anyone else. If you share the Trade Discount Code with unauthorized persons /companies this will be grounds for immediate termination of your Trade Account.

    PAYMENTS

    1. Payment must be made in Pounds Sterling by BACS, through the Rockett St George Checkout Process or by Telephone Order (please note that orders equating to £500 or less are the maximum limit for payments via telephone).
    2. When making payment by BACS please quote your pro-forma number. Failure to do so could result in a delay in your order being processed.
    3. Payment must be made from the company bank account registered with Rockett St George. Payment from accounts not registered will not be accepted.
    4. On placement of your order you will be invoiced for the full value of your order less any trade discounts due. Full payment is required before the release of the order for delivery.

    LEAD TIMES

    1. Lead times for products are variable and may be longer than advertised if you are placing bulk orders.
    2. All lead times quoted are an approximate lead time, based upon the best available information provided by our suppliers at the time of the purchase. In the event of a supplier delay we will do our best to notify you at the earliest opportunity. Delays are not grounds for cancellation.
    3. It is understood that on occasion, Trade items are unable to be allocated from retail stock and will therefore incur a lead time under specialist order.

    DELIVERY

    1. All Rockett St George delivery dates are estimates and whilst we endeavor to do our utmost to get your order to you within the estimated delivery time and/or required delivery date, sometimes things happen that are beyond our control and we may require more time to get our delivery to you.
    2. All delivery details must be confirmed at point of sale and during bookings for delivery, including delivery contact name and number, specialist delivery requirements and the date and time of delivery (date and time slots are only available for specialist or next day delivery).
    3. Due to supplier restrictions and stock availability not all of Rockett St George products are available for next day delivery.
    4. All delivery information is finalized 48 hours before the booking allocation, after which all amendments are chargeable.
    5. Large quantity orders, fragile products and furniture are unsuitable for standard couriers and will require specialist courier delivery. Rockett St George offers a specialist courier service that operates on 7-14 working days lead time with a £35 delivery charge which if required will be confirmed after the order is placed.
    6. If your goods are being transported by independent shipper organised by yourself or persons acting on your behalf, Rockett St George cannot accept responsibility for loss or damage of products once the goods have been handed over to the independent shipping company unless the loss was caused by our negligence or manufacturing defect or design fault.

    ACCEPTANCE

    1. It is your responsibility to check all items upon delivery. If there are any delays in delivery, breakages, defects or discrepancies you must notify us within 24-hours. After this time has lapsed, Rockett St George cannot accept responsibility for goods that are no longer under our care.
    Read more
  8. VIP Club Membership

    These terms and conditions apply to Rockett St George VIP Club Membership: 

    1. The annual fee for our VIP Club Membership is £25.00 and customers may choose between two types of subscription:
    1.1. One time only 1-year subscription where a one-off £25.00 payment, with membership activating upon completion of your VIP Club Membership order, expiring 1 year from the date of purchase.
    1.2. Annual subscription with automatic 1 year renewal where you will make a £25.00 payment and your membership will activate upon completing your VIP Club Membership order, payment of £25.00 will then recur automatically 1 year from your initial order.
     
    2. After purchasing your VIP Club Membership you will have a 7 day cooling off period to terminate your subscription as long as you have not used any of the benefits available with the VIP Club Membership. After this time has lapsed both membership types will be non-refundable.
     
    3. Renewing your annual subscription. You will be contacted by a member of our friendly customer service team before your subscription expires for payment for the next 12 months of your membership.
     
    4. Unless otherwise specified, promotional codes and/or discount offers cannot be used in conjunction with any other offer or promotion, trade discount, press discount and are not available for Rockett St George staff.
     
    5. Rockett St George reserves the right to decline to accept orders where, in our reasonable opinion, a promotion code or discount is invalid for the order being placed or is the subject of fraudulent activity.
     
    6. Only VIP codes issued by Rockett St George on the Rockett St George website or with selected approved partners are accepted. VIP Club discount codes obtained on discount code websites have not been created by Rockett St George and are therefore not valid. 
     
    7. These Terms and Conditions shall be governed by and construed in accordance with English law and any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the English Courts.
     
    8. Promoter – Rockett St George Ltd. Unit 7 -12 Old Kiln Works, Ditchling Common Industrial Estate, Hassocks, BN6 8SG. Company number 8431198.
    Read more
  9. Rockett St George's Day Promotion

    Rockett St George's Day Promo 23rd April 2020 (standard T&Cs apply in addition):

    • In order to qualify for our (Rockett) St George's Day promotion, orders must be placed between 05:00 on Thursday 23rd April 2020 and 23:59 on Thursday 23rd April 2020 and must be complete and fully paid. Orders can only qualify by meeting the minimum total spend of £100 and must have entered the promotional code at the checkout 'STGEORGE'.
    • Customers must be logged in to use a promotional code.
    • Available online only and not through our concession store or third party.
    • Promotional code is only valid for use on one order, per customer.

    Customers spending between £100 - £299 and using the promotional code at the checkout will receive a £10 RSG Money Voucher with their order.

    Customers Spending between £300-£499 and using the promotional code at the checkout will receive a £45 RSG Money Voucher with their order.

    Customers Spending over £500 (no cap) and using the promotional code at the checkout will receive a £100 RSG Money Voucher with their order.

    • The promotional code must be used at the checkout to qualify for this promotion.
    • RSG Money Vouchers will expire at midnight on Friday 23rd April 2021, regardless of any order delivery date.
    • For orders returned that have used an RSG Money Voucher as part or full payment, a new Rockett St George E-Voucher will be issued for the value of the original RSG Money Voucher value which will be valid until midnight on Friday 23rd April 2021, regardless of any order delivery date.

     

    Read more
  10. Klarna Pay Later Terms

    Klarna Pay Later

    In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

    • Pay Later in 30 Days
    • Pay Later in 3 Interest-Free Instalments

    Further information and Klarna’s User Terms can be found here. General information about Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's Privacy Policy.

    More information about paying with Klarna at Rockett St George can be found here.

    Read more