Terms & Conditions

These terms and conditions apply to discount codes and other promotional offers from Rockett St George and other partnered third parties:

1. Unless otherwise specified, promotional codes and/or discount offers can only be used once and cannot be used in conjunction with any other offer and are not available for Rockett St George staff.

2. Discount codes / promotional offers are only available online at www.rockettstgeorge.co.uk. Such promotional offers/discount codes are not redeemable at any Rockett St George concession/pop-up shop/outlet store and cannot be used with any other promotion, trade discount, press discount and/or sale item(s).

3. Unless otherwise stated, offers do not apply to delivery charges. Please check relevant delivery terms and conditions here.

4. Valid free delivery codes can be redeemed against our UK Standard Delivery Service only and are not eligible for use in conjunction with any other offer or promotion, trade discount, press discount and/or sale item(s).

5. Any refunds will take into account the discount applied as part of the offer.

6. Offers are not valid for the purchase of certain Rockett St George products which will be detailed on the respective product pages.

7. Rockett St George reserves the right to decline to accept orders where, in our reasonable opinion, a promotion code or discount is invalid for the order being placed or is the subject of fraudulent activity.

8. Rockett St George reserves the right to change these terms and conditions or withdraw a promotion at any time without notice.

9. Only codes issued by Rockett St George on the Rockett St George website or with selected approved partners are accepted. Discount codes obtained on discount code websites have not been created by Rockett St George and are therefore not valid.

10. Press Discount codes are for press features, collaborations and events only and cannot be used for personal orders.

11.These Terms and Conditions shall be governed by and construed in accordance with English law and any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the English Courts.

12. Promoter – Rockett St George Ltd. Unit 7 -12 Old Kiln Works, Ditchling Common Industrial Estate, Hassocks, BN6 8SG. Company number 8431198

Gift Vouchers are valid for 12 months from the date of purchase and cannot be redeemed after this date has passed.

Please enter your valid Gift Voucher on the Bag page and click Apply before proceeding to Checkout.

1. We offer a delivery service which is clearly displayed against each Product on the product page. Please note that delivery timescales are estimates. You can find out more about our Delivery on our Delivery Information Page.
2. Although we will make every effort to deliver within the delivery time specified on the website, we cannot guarantee this as they may be affected by unseen problems such as courier or supplier issues.
3. Your delivery is complete when the items are delivered to the address you have given us.  If no one is available to take delivery at this address a note will be left advising on next steps.  If you have not accepted delivery after three attempts by us, we may treat the contract as being cancelled by you.
4. If you have any further questions regarding delivery our Customer Services Team are happy to assist. Please contact them on [email protected].

General Returns Terms & Conditions:

• Please note: we do not offer a free returns service. To return an item, please arrange a return with your local post office or contact our customer service team to schedule a collection at a date of your convenience. The charge for our collection service is £2.95 and will be deducted from your refund. The collection service offered by Rockett St George is subject to the terms and conditions of the contracted courier company we use and is subject to change. Whilst we endeavour to ensure that the collection is at a time and date of your convenience, this cannot always be guaranteed.
• All items must be checked upon receipt of delivery. If there are any breakages, defects or discrepancies you must notify us within 48 hours. We are unable to replace or refund any items if we are not notified within this time.
• Items must be returned in their original, unused condition. Items not returned in their original packaging will not be refunded.
• You are responsible for packaging the return appropriately. Any items which arrive back broken due to insufficient packaging will not be refunded.
• The direct cost of returning the goods is your responsibility unless otherwise agreed in writing. We are unable to refund you for your postage costs.
• When posting your item back, you must obtain proof of postage for your return. We are not responsible for items lost or damaged in transit.
• RSG Collection Service - If you wish to arrange a collection for your item, please email the office [email protected] stating the item and your availability for a collection. Collection slots are Monday to Friday only. Our collection fee is £2.95 and will be deducted from your refund/credit note.
• Please note the collection service is only available for UK mainland customers.
• For items listed in our Large/ Fragile item delivery service our collection fee is £35 and can take up to 7-14 working days to arrange, depending on your location within the UK mainland.
• Refunds will be processed when the request to return is made within 14 days from the receipt of delivery.
• A credit note will be issued if the request to return is made after 90 days from receipt of delivery.
• All returns must be received by Rockett St George within 90 days from receipt of delivery to qualify for a refund. Credit notes will not be issued after 90 days from receipt of delivery.
• Gift vouchers, E-vouchers and the Rockett St George VIP Membership are non-returnable and non-refundable.
• If your Made To Order Sofa has a manufacturer fault, the sofa will be independently reviewed in your home and fixed or replaced if found to be faulty.
• We do not accept exchanges. 
• You may return any unopened rolls of wallpaper. Any opened rolls of wallpaper are not eligible for return and will not be refunded.

Returning Faulty or Damaged Items:

• Please email our customer service team at [email protected], within 24hrs of receipt of delivery. When emailing please include a photograph of the damaged/faulty item. We will then be able to discuss a replacement, repair or a refund for you.
• Please DO NOT return damaged or faulty goods without contacting us first. We are unable to refund any postage costs incurred if you return damaged items without contacting us.
• Please note you if we have partially refunded you for a damaged item this voids your returns policy.
• This policy applies only to items purchased online via our website.
• If your item occurs at fault after this time our policy is to replace the item. If we no longer stock the item we will provide you with a credit note for the full value of the item. 
• If you have purchased an item in-person during a warehouse or seconds sale then please refer to our Warehouse and Seconds Sale Returns Policy, further down on this page.

Other Important Return Information:

• You will need to cover any import duties that may arise when returning items from another country.
• We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.
• All orders will be refunded in GBP, within 14 days of receipt of your return. Refunds may take up to 5 days to clear in your account.
• We use a third-party to handle our International orders, you will be refunded in the same currency and on the same method as your original purchase.
• Please note that we are an online interiors company for homeware, and our products are only intended for use in a domestic environment.
  None of our products are certified for use in a commercial environment, and we can not guarantee their longevity if used for commercial purposes.
  If used in a commercial environment this will void our returns policy as they have not been put through the vigorous testing that contract furniture has been subjected to. Because of this we cannot guarantee their longevity and therefore cannot take responsibility as you have chosen to use them in a commercial environment.

Returns Policy for Outlet, Seconds and Display items:

• Please be aware that our Standard Returns Policy does not apply to any items sold from our Outlet Shop or during a seconds/sample/warehouse sale event or from a display at one of our stores where goods are seen and/or purchased in-person. We do not accept returns on any purchases made during these events and no refunds or exchanges/replacements/repairs or credit notes will be issued. Items purchased during a seconds/sample/warehouse sale or from a display in store, carry defects and are purchased with the knowledge of those defects.
• Our normal returns policy applies to Sale items bought online.

Liberty London:

• All purchases made at our concession shop or online at Liberty London are contractually with Liberty London not Rockett St George. Therefore all returns must be processed directly with Liberty London themselves. Please see Liberty’s Refund Policy for further information.

Unfortunately Rockett St George are unable to deliver all items outside of Mainland UK. This may be due to this particular item being too fragile to ship outside of the UK or down to customs issues following Brexit.

You are able to select a courier of your choice to collect the goods from our Sussex Warehouse. By opting for this method, you are solely responsible for the product(s) and the delivery. This also invalidates your returns policy as there is no means of organising a return of this item back to Rockett St George.

By agreeing to use your own couriers to deliver this to you, if any damages occur we would not be able to refund, replace or collect the goods. This will also be applicable if the shipment is lost in transit.

• Rockett St George will not take any accountability for the shipment once it has left our warehouse and is in possession of your selected courier.
• Rockett St George will not take any responsibility for any damages or breakages that may occur once the shipment has left our warehouse.
• You are entirely responsible for the shipment, Rockett St George will not be held accountable for any damages or loss in transit.
• You will need to make the necessary and correct arrangements for the collection to take place. Rockett St George is unable to make any bookings.
• Rockett St George is unable to make any arrangements for any returns of items.
• Rockett St George are unable to offer any replacements, refunds or collections of any damages or loss of products.

If you are happy and to accept full responsibility, please place your order online and select "I will arrange my own courier to collect my order from your Sussex Warehouse" as your chosen Shipping Method. Our Warehouse team will contact you approximately 48 hours after placing your order to confirm it is ready for collection. At this stage, please complete the Courier Collection Form and continue to arrange for your courier to collect your order from our Sussex Warehouse. Collections can be arranged for Monday to Friday (excluding bank holidays) in the morning between 09:30 and 13:00 or in the afternoon between 14:00 and 17:00.

We are unable to process or release any orders until these terms have been accepted.

Unfortunately as Made To Order and Personalised Products are lovingly created just for you and are bespoke, we are unable to accept returns.

Made To Order and Personalised Products are exempt from our standard returns policy unless the product is faulty or the personalisation does not match your original request. Please check and double check your personalisation request to avoid any errors.

Any changes to a bespoke order or personalisation needs to be requested within 1 hour of ordering ideally by calling our customer service team on 01444 253391 or emailing [email protected].

Warehouse Sale

Our Warehouse Sale is a ticketed event due to health & safety. We are unable to admit customers without tickets. 1 ticket is 1 admission to the Warehouse Sale on the specified date and time slot purchased.

Only customers with confirmed tickets will be granted access to the Warehouse Sale event within the purchased time slot. Please bring your order confirmation with you to gain entry.

Time slots are restricted to 1 hour and all purchases must be made within the time frame given. Please vacate the parking bays promptly after you have completed your purchase to avoid being blocked in by the following group.

Each ticket purchased is redeemable against a purchase in the RSG Outlet and are not valid for purchases online. Tickets are non-refundable and cannot be exchanged for cash or credit.

Usual T&Cs apply against all purchases within the RSG Outlet, see website or ask in-store for more details.

Parking is free but very limited so please do not arrive more than 5 minutes prior to your time slot as there is no waiting space outside of the parking area.

Sadly, we do not allow pets into the outlet and children must be supervised at all times.

Outlet Shop

Please ensure you have made an appointment to visit our Outlet Shop as it is only open sporadically and for health & safety reasons, we must know the numbers intending to visit.

All items purchased from the Outlet Shop are sold with known faults and/or damage and are therefore not eligible for return or refund. They are exempt from website terms & conditions.

Cash and card payments are accepted.

Parking is free but very limited so please do not arrive more than 5 minutes prior to your appointment as there is no waiting space outside of the parking area.

Sadly, we do not allow pets into the outlet and children must be supervised at all times.

This is an agreement between Rockett St George Ltd and you (the client) for the registration of a trade account with Rockett St George.

Upon our acceptance of your application, you will be deemed to have consented to these terms by your use of the Account.

Account:

1. As a Rockett St George Trade Client, you accept responsibility of both payment and specification of all items ordered under the account name.
2. The purpose of your Trade Account is for Interior Design Firms, Architects and the Hospitality industry only. Unfortunately, we do not offer Trade Accounts for reselling or wholesale purposes.
3. We reserve the right to close your Trade Account at any time on the provision of 1 weeks’ notice or with immediate effect if you break Rockett St George Trade Account Terms and Conditions.
4. You may close this Trade Account at anytime by giving us notice in writing to Trade Department Manager, Rockett St George, Unit 10 -12 Old Kiln Works, Ditchling Common Industrial Estate, Hassocks, BN6 8SG or via email to [email protected]
5. You must tell us immediately if:

(a) You become aware that your Trade Account is being misused, whether fraudulently or in any other way; or

(b) The invoices appear to wrongly include an item.

1. All account amendments need to be communicated to us with immediate effect in writing to Trade Department, Rockett St George, Unit 10 -12 Old Kiln Works, Ditchling Common Industrial Estate, Hassocks, BN6 8SG or via email to [email protected]e.co.uk.
2. We may transfer any or all of our rights and obligations made under this agreement.

Stock:

1. Stock is not reserved or allocated until payment is received in full. Any stock on pro-forma orders will not be allocated until payment is received in full and all pro-forma invoices will be cleared after 30 days.
2. All Rockett St George products are intended for domestic environments and are not commercially tested or verified. ​If purchased products are used in commercial environments this will void your returns policy.
3. Stock that is ordered in especially for your Trade Account order would constitute a Bespoke Order and cannot be modified, cancelled or returned once payment is received in full.

Specifications:

1. Rockett St George reserves the right to change the specification of our products without prior notice. The measurements of all products are as accurate as possible, but some variation may apply.
2. Showroom or product models shown at Trade Shows or Rockett St George storefronts may vary in age and therefore your goods may vary in appearance from an older model on the shop floor.

Orders:

1. Orders can be made online using your Trade Discount or via pro-forma invoice, email or telephone order (please note that orders equating to £500 or less are the maximum limit for payments via telephone).
2. You will be sent confirmation of your order by e-mail unless otherwise specified with you by writing.
3. Rockett St George reserves the right to cancel any orders that for any unforeseen circumstances are unable to be placed with or filled by our supplier. Should this arise, Rockett St George will refund all monies paid in relation to the order and will not be required to pay any compensation.

Pricing & Discounts:

1. The Rockett St George trade discount is a non-negotiable 10% trade discount.
2. We are unable to offer a trade discount on all Rockett St George products, items that are exempt will be confirmed at the time of ordering but include and are not limited to:

(a) Gift Vouchers

(b) Sale/ Promotional Items

(c) Items exempt from any discount as specified in the Addtional Info on the Product Page.

(d) Delivery Charges

1. The Rockett St George Trade Discount Code is for the sole use of your company only and must not be shared with your clients, online, partner companies or with anyone else. If you share the Trade Discount Code with unauthorized persons /companies this will be grounds for immediate termination of your Trade Account.

Payments:

1. Payment must be made in Pounds Sterling by BACS, through the Rockett St George Checkout Process or by Telephone Order (please note that orders equating to £500 or less are the maximum limit for payments via telephone).
2. When making payment by BACS please quote your pro-forma number. Failure to do so could result in a delay in your order being processed.
3. Payment must be made from the company bank account registered with Rockett St George. Payment from accounts not registered will not be accepted.
4. On placement of your order you will be invoiced for the full value of your order less any trade discounts due. Full payment is required before the release of the order for delivery.

Lead Times:

1. Lead times for products are variable and may be longer than advertised if you are placing bulk orders.
2. All lead times quoted are an approximate lead time, based upon the best available information provided by our suppliers at the time of the purchase. In the event of a supplier delay we will do our best to notify you at the earliest opportunity. Delays are not grounds for cancellation.
3. It is understood that on occasion, Trade items are unable to be allocated from retail stock and will therefore incur a lead time under specialist order.

Delivery:

1. All Rockett St George delivery dates are estimates and whilst we endeavor to do our utmost to get your order to you within the estimated delivery time and/or required delivery date, sometimes things happen that are beyond our control and we may require more time to get our delivery to you.
2. All delivery details must be confirmed at point of sale and during bookings for delivery, including delivery contact name and number, specialist delivery requirements and the date and time of delivery (date and time slots are only available for specialist or next day delivery).
3. Due to supplier restrictions and stock availability not all of Rockett St George products are available for next day delivery.
4. All delivery information is finalized 48 hours before the booking allocation, after which all amendments are chargeable.
5. Large quantity orders, fragile products and furniture are unsuitable for standard couriers and will require specialist courier delivery. Rockett St George offers a specialist courier service that operates on 7-14 working days lead time with a £35 delivery charge which if required will be confirmed after the order is placed.
6. If your goods are being transported by independent shipper organised by yourself or persons acting on your behalf, Rockett St George cannot accept responsibility for loss or damage of products once the goods have been handed over to the independent shipping company unless the loss was caused by our negligence or manufacturing defect or design fault.

Acceptance:

1. It is your responsibility to check all items upon delivery. If there are any delays in delivery, breakages, defects or discrepancies you must notify us within 24-hours. After this time has lapsed, Rockett St George cannot accept responsibility for goods that are no longer under our care.

Klarna Pay Later

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

• Pay Later in 30 Days
• Pay Later in 3 Interest-Free Instalments

Further information and Klarna’s User Terms can be found here. General information about Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's Privacy Policy.

More information about paying with Klarna at Rockett St George can be found on our Klarna FAQs page.

We offer Clearpay as a payment method for orders up to £1000 placed on the Rockett St George website.

To purchase via Clearpay, you must create or sign-in to an account with them. If Clearpay reject your sign-up or decline your purchase, you should contact them directly.

Terms and conditions can be found on their site.

Black Friday Money Voucher Promotion 20th - 30th November 2020 (standard T&Cs apply in addition):

• In order to qualify for our Black Friday Money Voucher promotion, orders must be placed between 00:00 on Friday 20th November 2020 and 23:59 on Monday 30th November 2020 and must be complete and fully paid.
• Orders can only qualify by meeting the minimum total spend of £100 excluding delivery and you must have entered the promotional code at the checkout 'BLACKFRIDAY' in order to qualify.
• RSG Money Vouchers are only redeemable online and not valid for use at our concession stores, pop-up shops, or outlet shops.
• RSG Money Voucher codes are not valid for use in conjunction with any other offer and cannot be redeemed against a purchase containing gift vouchers.
• Only valid for one use, per person, per order.
• There is no cash alternative and no change or credit is given on orders placed using the code (for example if you are using a £45 RSG Money Voucher code on an order that totals under the value of the RSG Money Voucher there will be no change or credit given).
• Customers spending between £100 - £299 and using the promotional code at the checkout will receive a £10 RSG Money Voucher with their order.
• Customers Spending between £300-£499 and using the promotional code at the checkout will receive a £45 RSG Money Voucher with their order.
• Customers Spending over £500 (no cap) and using the promotional code at the checkout will receive a £100 RSG Money Voucher with their order.
• The promotional code must be used at the checkout to qualify for this promotion.
• All returned orders must include original RSG Money Voucher. If this is not returned, the voucher will be made void. If the voucher has been redeemed but the original order has been returned the value of the RSG Money Voucher will be deducted from any refund due.
• For orders returned that have used an RSG Money Voucher as part or full payment, a new Rockett St George E-Voucher will be issued for the value of the original RSG Money Voucher value which will be valid until midnight on Friday 26th November 2021, regardless of any order delivery date.