Careers
We are proud to call ourselves the Dream Team and believe Rockett St George is truly a special place to work. We celebrate difference and welcome team members from all walks of life. We look for people who bring new ideas, experiences and perspectives that not only drive the business forward but make this an exciting and vibrant company to be part of.
We're always looking for friendly and enthusiastic people to join our team at Rockett St George. Below are our current opportunities but feel free to send your CV and covering letter to hr@rockettstgeorge.co.uk if you would like to work with us or if you have any questions before you apply.
Current Vacancies
Hours:
Monday & Tuesday 09:00 to 17:00 (1-hour unpaid lunch break)
Wednesday 09:00 - 13:00 (No Lunch Break)
Salary:
£12.86 per hour (18 hours per week)
Rockett St George is an online emporium selling an eclectic range of industrial-inspired furniture, lighting and homewares. We are a growing Company with great ambitions and scope for progression.
Our Customer Services department is a busy and fast-paced environment and we pride ourselves in giving our customers an excellent customer service experience. This is a key role within the Customer Service Department to enable the smooth running of orders, providing customers with the best service possible. The successful candidate will be confident in communicating on the telephone with a natural ability to chat with customers, have excellent organisational skills and the ability to work under pressure when dealing with challenging situations. Experience in an order management system is desirable. Computer literate will be required. This is a great opportunity for someone with excellent customer services skills to join a growing company with great ambitions and scope for progression.
Job Summary
The job is the first point of call for the company’s customer. You will be available to provide help and support to resolve all queries received in a friendly and professional manner. This may help with processing orders, resolving problems with purchases, initiating contact with outside companies as well as internal departments.
Please note that this is an office based position and hybrid/remote working is not available.
Job Description
1. Telephone Enquiries: First point of call for all RSG customer telephone calls including:
- Processing telephone orders.
- Discussing and advising on product purchases and interior design.
- Responding to enquiries on delivery timing and charges.
- Acknowledging and responding to all courier queries and following up with the relevant courier.
- Managing customer complaints.
2. Email Enquires: First point of call for customers contacting RSG by email and Live Chat including:
- Providing information on products and delivery services.
- Providing up to date lead times for customers.
- Responding to customers with damaged items requiring refunds or replacements.
- Interior design/style advice.
- Managing customer complaints, and liaising with other departments to ensure queries are dealt with in a timely fashion.
3. Supporting the Customer Service Team on all other duties as and when required including:
- Out of Stock process.
- Customer returns and replacements.
- Website amendments.
- Stock Checks.
- Liaising with our suppliers regarding stock, orders and lead times.
- DPD exceptions.
- Trustpilot reviews.
The Person we are looking for:
- Customer Service Experience essential
- confident communicating across all platforms in a personable manner that reflects the voice of RSG
- Excellent organisational skills & the ability to work under pressure when dealing with challenging situations.
- Experience using the Microsoft office suite will be required. Experience using an order management system such as Orderwise & Magento would be preferable
- Good interpersonal skills with the ability to work on your own & as part of a team in a busy environment
Please feel free to send across your CV to robin@rockettstgeorge.co.uk
*Please note*
Our workplace is in a rural location with limited access to public transport. Applicants should ensure they have reliable means of commuting to and from the site.
THERE IS NOT THE OPPORTUNITY FOR REMOTE OR HYBRID WORKING IN THIS ROLE.
Please feel free to send across your CV to robin@rockettstgeorge.co.uk
Equal Opportunities Statement
At Rockett St George, we are committed to fostering a workplace that is inclusive, diverse, and free from discrimination.
We value and celebrate individual differences and ensure that every team member, customer, and partner is treated with dignity and respect. Our commitment is underpinned by the principles of equality, inclusion, and diversity ensuring that all people, regardless of their background, feel welcome, valued, and able to thrive.
We do not tolerate discrimination of any kind and take our responsibilities under the Equality Act 2010 seriously. We oppose unlawful discrimination based on age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
We are actively working to remove barriers to opportunity and to build a culture where everyone is empowered to succeed. This includes:
Ensuring fair and inclusive recruitment and progression practices
Maintaining a safe and respectful working environment for all
Regularly reviewing our internal practices to reflect best practice and legal compliance
Everyone at Rockett St George has a shared responsibility for promoting equality and creating a workplace that reflects the diverse society we are part of.
This statement is reviewed regularly by our HR & Health and Safety Officer and represents our ongoing commitment to equality of opportunity in everything we do.
EMPLOYEE BENEFITS
Our Way Of Giving Back
At Rockett St George, we believe our people are at the heart of our success. That’s why we’ve created a benefits package designed to recognise loyalty, support wellbeing, and celebrate the moments that matter.
- Generous Holiday Allowance – 22 days’ paid annual leave plus Bank Holidays, increasing with service to a maximum of 25 days. Time to rest, recharge, and enjoy life outside of work.
- Celebrating Loyalty – each year of service is rewarded with a £50 voucher , our way of saying thank you for growing with us.
- Exclusive Employee Discount – 40% off our full range, helping you bring the RSG style into your own home.
- Birthday Perks – take a little extra time for yourself with a paid late start or early finish on your birthday, plus a £30 M&S voucher to treat yourself.
- Share the Love – recommend a friend to join the team and receive a £50 RSG voucher when they’re successfully hired.
- Cycle to Work Scheme – save on bikes and equipment while spreading the cost, making healthy commuting easier.
- Christmas Celebration – come together with the team at our annual Christmas party, one of the highlights of our year.
- 24/7 Employee Assistance Programme – free, confidential support for life’s challenges, from mental health and wellbeing to financial and legal advice.
- Bright Exchange Discounts – access hundreds of exclusive offers on shopping, holidays, and entertainment.
- Company Sick Pay – peace of mind with one full week of company sick pay (on top of statutory entitlements).
- Pension Scheme – plan for the future with our contributory workplace pension.
- Eye Care Support – free Specsavers eye tests to keep you looking after your health at work and beyond.
Rockett St George
Our Commitment
As Employers we are committed to our Team and pledge to provide the following:
- Inspire and Empower – we encourage every employee to grow, develop, and be challenged in their role.
- Recognise and Celebrate – we take pride in acknowledging effort, dedication, and success.
- Listen and Value – every voice matters, and we actively seek feedback to shape how we work.
- Support Security and Fulfilment – we are committed to providing long-term job stability and meaningful careers.
- Provide a Safe and Positive Workplace – our zero-tolerance approach to inappropriate behaviour ensures a happy and respectful environment for all.
- Champion Fairness and Trust – we build relationships based on openness, respect, and consistency across every level of the business.
- Live by Our Vision and Values – our strategies, policies, and practices are designed to embed inclusivity, wellbeing, equality, diversity, and continuous development across the workforce.
Behind the scenes at Rockett St George...