Simply let us know that you wish to return an item within 14 days of purchase. Then return the item to us with 30 days of receipt. We will then process your refund within 14 days of arrival with us.

Yes, you should have a returns form in your order, if not you can download a Returns Form or complete our Online Returns Form and print a copy to include in your parcel.

Rockett St George Returns, Unit 12 Old Kiln Works, Ditchling Common Industrial Estate, Hassocks, BN6 8SG

Yes, you are responsible for covering the cost of returning items to us.

Yes, we are happy to arrange a collection for you, this is charged at £5.95 for standard items and £35 for specialist courier items and can be arranged by contacting our Customer Service Team.

Yes, you can create a returns label & take your item to a DPD Dropoff Shop. This is charged at £4.50 per box for a standard delivery order. Specialist Courier items will need to have a collection arrange via our Customer Service Team.

Normally you can yes, you can return your item for free by dropping it off at our Mid Sussex Warehouse. However, due to Covid-19 our warehouse is currently closed to the public. Please contact our Customer Service team on 01444 253391 and they'll advise. We're open Monday to Friday 9am to 5pm (excluding bank holidays).