We hope that you are delighted with your order but we understand that there may be an occasion where you will need to return something to us.

If you aren’t totally satisfied with your purchase, you can return it to us in its original condition within 14 days for a full refund
(excluding original delivery fees).

If you did not receive a Returns form with your order, please download one below and include this in the parcel with your returned item(s).

 

Download Returns Form


Sending your item(s) back to us.

We do not offer a free returns service but we do have a few options to help you with your return.

1. RETURN BY POST

If your item is small enough to take to the post office, please fill in and include your Returns Form and post back your item(s) to our return address:

RETURNS DEPT
ROCKETT ST GEORGE, 
UNIT 12, THE OLD KILN WORKS 
DITCHLING COMMON INDUSTRIAL ESTATE, 
HASSOCKS, BN6 8SG.

Please note: You will be responsible for covering the postage costs for your return.

2. DPD SHOP RETURN

If your order was delivered by DPD or Royal Mail please use this link.

Here you can pay just £4.50 direct to DPD to return your item. If you follow this link, you will be directed to our DPD Portal where you can create a label for your return and then drop it off at your local shop.

Don't forget to fill in and include your Returns Form (download above).

3. UPS COLLECTION

If your order was delivered via UPS then please contact our lovely customer service team at contact@rockettstgeorge.co.uk or call 01444 253391 where they will help to arrange a collection for you.

The charge for our collection service is £5.95 and will be deducted from your refund.
This collection service is subject to the terms and conditions of UPS and is subject to change. Whilst we endeavor to ensure that the collection is at a time and date of your convenience, this cannot always be guaranteed or upheld by the courier.

Don't forget to fill in and include your Returns Form (download above).

4. LARGE AND FRAGILE ITEM COLLECTION

For items listed in our Large/Fragile item delivery service, our collection fee is £35.00 and
can take up to 3 weeks to arrange depending on your location within the UK mainland. Please contact our lovely customer service team at contact@rockettstgeorge.co.uk or call 01444 253391 and we will arrange a collection for you.

Don't forget to fill in and include your Returns Form (download above).


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