How to Return an Item

We hope that you are delighted with your orders but we understand that there may be the odd occasion where you will need to return some items. If you aren’t totally satisfied with your purchase, you can return it to us in its original condition within 14 days for a full refund (excluding original delivery fees).

We ask that all packaging is kept so that your item returns to us safely. Unfortunately, we will be unable to offer a refund if your item is not returned in its original packaging.

We do not offer a free returns service but we do have a few options to help you with your return.

1. POSTAL RETURNS

If your item is small enough to take to the post office please complete the Returns Form that was included in your order, enclose it with the items and post back to:

RETURNS DEPT
ROCKETT ST GEORGE,
UNIT 12,
THE OLD KILN WORKS
DITCHLING COMMON INDUSTRIAL ESTATE,
HASSOCKS,
BN6 8SG.

Please note: You are responsible for covering the returns postage cost.

2. DPD SHOP RETURN

If your order was delivered by DPD or Royal Mail please use this link.

Here you can pay just £4.50 direct to DPD to return your item. If you follow this link, you will be directed to our DPD Portal where you can create a label for your return and then drop it off at your local shop.

Please also remember to complete the Returns Form (download below) and include with your return stating your reason for returning.

3. UPS COLLECTIONS

If your order was delivered via UPS then please contact our lovely customer service team at contact@rockettstgeorge.co.uk or call 01444 253 391 where they will arrange a collection for you.

Please also remember to complete the Returns Form (download below) and include with your return stating your reason for returning.

The charge for our collection service is £5.95 and will be deducted from your refund. The collection service offered by Rockett St George is subject to the terms and conditions of the contracted courier company we use and is subject to change. Whilst we endeavour to ensure that the collection is at a time and date of your convenience, this cannot always be guaranteed.

4. LARGE AND FRAGILE COLLECTIONS

For items listed in our Large/Fragile item delivery service, our collection fee is £35.00 and can take up to 3 weeks to arrange depending on your location within the UK mainland. Please contact our lovely customer service team at contact@rockettstgeorge.co.uk or call 01444 253 391 and we will arrange a collection for you.

Please also remember to complete the Returns Form (download below) and include with your return stating your reason for returning. 

 

Download Returns Form

 

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