Returns & Refunds

If you placed an order prior to the 10th of May 2024, please note that our previous returns policy applies to your purchase. You are still eligible for our 90-day returns policy from the date of your original purchase.

Terms and Conditions:

• This offer applies only to orders placed before 10/05/2024.
• Customers are eligible for a refund or exchange within 90 days from the date of their original purchase (orders from 10/02/2024 - 10/05/2024 will be accepted providing it meets our returns conditions).
• Returns must meet our standard return criteria, including the item being in its original condition with tags attached and accompanied by proof of purchase.
• Refunds will be issued in accordance with our standard refund process.

Simply let us know that you wish to return an item within 30 days of purchase and then return the item to our Sussex Warehouse. We will then process your refund within 14 days of arrival with us.

Please complete the online returns form here

Rockett St George Returns, Unit 8-12 Old Kiln Works, Ditchling Common Industrial Estate, Hassocks, East Sussex, BN6 8SG

Yes, you are responsible for covering the cost of returning the item to us. This will be deducted from your refund at the price charged for delivery on your order.

Yes, we are happy to arrange a collection for you, this is charged at same rate as the delivery charge for your order. Please click the checkbox on the online returns form letting us know that you would like us to arrange a collection.

Yes you can! Use this link to the DPD/Rockett St George Returns Portal to create your return label and locate your local DPD Dropoff Shop. Remember to complete the online returns form and select the 'I will arrange my own return' box.

This service incurs a charge of £4.50. If you want to return furniture or a fragile item you will need to contact us to arrange a collection (see question above).

Yes you can! Our Mid-Sussex based warehouse is open Monday to Friday 9am until 5pm (excluding Bank Holidays) where you can return your order to us.

Our address is Unit 10-12 Old Kiln Works, Ditchling Common Industrial Estate, Hassocks, BN6 8SG.

We guarantee a refund within 14 days of receipt but this normally happens with in a matter of days.

Rockett St George Returns, Unit 8-12 Old Kiln Works, Ditchling Common Industrial Estate, Hassocks, East Sussex, BN6 8SG

Unfortunately we are unable to accept returns after 90 days.

Yes you can, our normal returns policy applies to all sale items.

Yes you can as long as the returned rolls are unopened and in their original condition.