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We pride ourselves on our customer service at Rockett St George.  So if you have any questions regarding your order or would like further information on a particular product;

please email us at contact@rockettstgeorge.co.uk or call us on 01444 253391 Mon-Fri 9.30am-5pm.

Frequently Asked Questions...

Rockett St George Complaints Procedure

At Rockett St George, we are committed to providing beautiful products and exceptional service. However, if something’s gone wrong, we want to put it right - quickly, fairly, and with care.

Feedback & Continuous Improvement

All complaints are logged and reviewed as part of our commitment to improve our service and product offering. Your feedback helps us do better.

Respect Our Staff

We’re proud to deliver customer service with heart, and we ask that our customers do the same.

At Rockett St George, we believe kindness and respect should be at the heart of everything, including how we treat each other. Our team is made up of passionate, hardworking people doing their best to support you. While we always aim to provide excellent service, we have a zero-tolerance policy for abusive, aggressive or threatening behaviour toward our staff.


This includes (but is not limited to):
• Verbal abuse, swearing or shouting
• Intimidation, harassment or discrimination of any kind
• Threats, physical aggression or unwanted contact
• Repeated or malicious complaints without basis


We reserve the right to refuse service, restrict future contact, or take further action if this behaviour occurs. Our priority will always be to protect the wellbeing of our staff while maintaining a high standard of customer care. Thank you for helping us keep our workplace safe & respectful.