What happens if my item arrives damaged?
If your item arrives with you damaged, please accept our apologies but this does sometimes happen.
Please email firstname.lastname@example.org within 48 hours of receiving your damaged delivery. Remember to include your name, order number, photos of the damaged item and your refund/replacement request in your email.
We will then arrange everything for you and confirm by email within 3 days.
Please do not return damaged items as we are unable to refund any return costs.