I am self-isolating; how can I make a return?

Created by ben.merrell ben.merrell Apr 01, 2020 13:56:02 PM Published in Covid-19 FAQ's 128 Views.

Yes. We offer a collection service which can simply be deducted from any refund that is due. Simply contact the customer services team within 14 working days of taking delivery and let them know that you wish to make a return but are self-isolating. There may be a short delay in collecting your parcel if the courier is required to wait until it is safe to collect from you. We will organise this for you using the soonest available collection slot with our courier. Please ensure all items are packaged safely using the original packaging. Couriers may refuse collection if items are not repackaged fully.