Questions About Returns & Refunds

Created by ben.merrell ben.merrell Jul 31, 2019 14:00:30 PM Published in FAQ's 50 Views.

How do I organise the return of an item?
Simply let us know that you wish to return an item within 14 days of purchase. Then return the item to us with 30 days of receipt. We will then process your refund within 3 days of arrival with us.

Do I need a returns form?
Yes, you should have a returns form in your order, if not you can download a returns form or complete our online returns form and print to include in your parcel.

Can you organise a collection for my return?
We are happy to arrange a collection for you, this is charged at £5.95 and can be arranged by contacting our Customer Service team.

Can I drop off my return at a shop?
Yes, you can create a returns label & take your item to a DPD Dropoff Shop. This is charged at £4.50 per box for a standard delivery order.

Can I return my item to your Warehouse myself?
Yes, you can return your item for free by dropping it off at our Mid-Sussex Warehouse.

You can find even more Q&As regarding returns and refunds on our returns information page.