Questions About Delivery

Created by ben.merrell ben.merrell Jul 31, 2019 13:46:57 PM Published in FAQ's 79 Views.

How much does delivery cost?
Delivery cost depends on the item you have purchased, please refer to the delivery information page or check the 'Delivery info' tab on the product page for specific information.

Who delivers your parcels?
Depending on the size and weight of your order we will use either Royal Mail or DPD, and for Large or Fragile items such as furniture or large mirrors, we will use a private courier.

What happens if I miss a delivery?
UPS and DPD will attempt delivery for 3 consecutive days, after which your order will be returned to us here. If your order is being delivered by Royal mail they will pop a card through your door to advise you on the next steps and rearrange the delivery. If you have ordered using a Large and Fragile Item service we will need to rebook your slot which can take up to 3 weeks, depending on your location.

Do you ship internationally?
We can ship our smaller items and accessories internationally. Sadly we are not able to send furniture or large and fragile items overseas. Please check our delivery information page for more information or check the 'Delivery Info' tab on the product page.

How long will delivery take?
Standard Delivery is 3-5 working days and Next day is the next working day if ordered before 3pm the day before (excluding weekends). Please note some of our items carry longer lead times so please check the delivery information or product page for more information.

Can I change my delivery address after I have placed my order?
Amendments to orders can only be made if your order hasn't been dispatched from our warehouse.

Do you part deliver orders?
Occasionally some of our items are dispatched from various locations and suppliers so your order could be delivered in parts - your RSG Delivery note should inform you if there are items to follow.

Can I track my parcel?
As soon as your order has been dispatched from our warehouse you will receive an email with your tracking number which will be live after 24 hours.

What do I do if my order does not arrive after the last estimated delivery date?
Please contact us immediately either via email or phone and we will investigate this for you. We are unable to investigate until the last working day has passed, i.e, if you have been estimated 3-5 working days for delivery please contact us only if the 5th working day has passed. Please check your order confirmation for details about your delivery date.

Do you offer a ‘to room’ delivery?
All of our couriers will deliver to your door but are sadly unable to deliver to your desired room. If you have ordered a large item please ensure you arrange someone to help you.

Do you remove the packaging after making a delivery?
We do not remove the packaging after making a delivery, however, all packaging is recyclable.

Do you assemble furniture items?
Our couriers will not be able to help assemble furniture for you, so if you have ordered an item that required assembly, please ensure you arrange someone to help you if required.