Promotional Codes

Created by ben.merrell ben.merrell Jul 31, 2019 14:02:58 PM Published in FAQ's 35 Views.

Where do I enter my promotional code?

Once you have added all our lovely items that you wish to purchase to your basket you will enter the first stage of our checkout - Your Shopping Bag. Here you can review your basket, edit quantities and add your code in the GIFT CARD/PROMOTIONAL CODE field and click Apply. A message will then appear under the title Your Shopping Bag and above your products confirming your code will be applied at the Checkout or informing you that your order has not qualified for the terms of the code and therefore is Invalid.

Why's my promotional code not working?

Free Delivery

Occasionally we like to offer our customers Free UK Standard Delivery. If you have a free delivery code but it is saying Invalid this could be due to a few reasons:

  • Is your delivery address a Mainland UK address?
    • Free delivery codes are only valid on Mainland UK addresses.
  • Have you got an item in your basket that requires our Large/Fragile specialist courier delivery service?
    • Due to the nature of these products they require our hand-delivered courier at £35 per order.
  • Are you logged in to your account?
    • To redeem promotional codes we require you to be a registered customer and logged in to your account.
  • Do you have a Sale or Last Chance item in your basket?
    • Unfortunately, promotional codes are not valid for Sale and Last Chance items.

If you are still getting an Invalid Code message and believe your order qualifies for the promotional code, please contact our customer service team on 01444 253391 or send a screenshot of your basket to contact@rockettstgeorge.co.uk (Mon-Fri 9:30am-5pm).

Trade & Press Discount

To receive a Trade or Press discount you must be registered with us. To apply for a Trade account please click here, to apply for a Press account please click here. If you are a registered Trade or Press customer and your code is Invalid there may be a few reasons why:

  • Are you logged in to your account?
    • Your Trade and Press discount will only be applied when you are logged in to your registered account.
  • Do you have a Discount Restricted product in your basket?
    • Unfortunately, there are some products that are exempt from being discounted. Please check the Additional Info tab on the Product Page to see if there is a disclaimer informing you of this.
  • Do you have a Sale or Last Chance item in your basket?
    • Unfortunately, promotional codes are not valid for Sale and Last Chance items.

If you are still getting an Invalid Code message and believe your order qualifies for the promotional code, please contact our customer service team on 01444 253391 or send a screenshot of your basket to contact@rockettstgeorge.co.uk (Mon-Fri 9:30am-5pm).

Promotional Codes

Our promotional codes do come with terms and conditions that will either be highlighted on the site or email where you received the code. Please also see our standard terms and conditions here. Promotional codes are only valid when all terms and conditions are met.

What do I do if I am still having issues?

Our customer service team are happy to help if you believe your promotional code should apply to your order but is showing as invalid on the site.

We need to know what is in your basket, there are a couple of ways you can share this with us:

  • Email us a screenshot of your basket to contact@rockettstgeorge.co.uk.
  • Contact us via Chat in the bottom right of your screen.
  • Telephone us on 01444 253391

We're open Monday to Friday 9:30am until 5pm and will aim to resolve your issue as soon as we can.