General Enquiries

Created by ben.merrell ben.merrell Jul 31, 2019 12:26:00 PM Published in FAQ's 31 Views.

What are your customer service opening hours?
Monday to Friday from 9:30am until 5pm (excluding Bank Holidays).

How do I contact your customer services team?
By email:
By phone: 01444 253391
Or, by Live Chat via the homepage (click the 'Chat Now' or 'Message Us' button).

Do you have shops or a showroom that I can visit?
We have a concession in Liberty London on Regent Street where we have a curated collection of products. Our warehouse is based just North of Brighton on the Ditchling Common Industrial Estate which is available to visit by appointment only. Our Outlet Shop with samples, seconds & returns is open on specific dates. View dates and make an appointment here.

What are your shop and showroom opening hours?
Our warehouse is open for appointments from Monday to Friday between 10:00am and 12:00pm or 3:00pm until 4:30pm, by appointment only. Please call the team in advance on 01444 253391 if you wish to visit our warehouse. Our Outlet Shop with samples, seconds & returns is open on specific dates. View dates and make an appointment here.

Is parking available at any of your shops or warehouse?
For pop-ups and concession stores please check with the host store for information on visiting. If you have booked an appointment to visit our warehouse in Sussex we do have parking available - please use the parking bays signed for use by Rockett St George Staff and Customers.

Can I see all your products in your shops and warehouse?
If you would like to book an appointment to visit our warehouse and view items from our collection, please email us with a specified item list and we will get these prepared for you. If we do not receive your list before you visit we may not be able to show you the items you would like to see. Some items are not kept in our Sussex warehouse so are sadly unable to view unless purchased.

How can I get in touch with your buying team?
Please complete our enquiries form.

How do I contact your press office?
Please complete our press contact form.

How can I receive a Rockett St George catalogue?
Please complete our catalogue sign up form.

How can I receive your email newsletters?
Enter your email address in the newsletter sign up in our website footer and click Sign Up.

When is your next Warehouse Sale / Outlet Shop?
Our warehouse sale will be located in our Sussex warehouse and notice is given 1-2 weeks before to those living locally who are signed up to our mailing list or have requested to be notified. If you live further afield but would like to receive notifications, please sign up to the Warehouse Sale & outlet Shop mailing list. Our Outlet Shop with samples, seconds & returns is open on specific dates. View dates and make an appointment & sign up for notifications here.

Can I use your images on my blog or website?
Please email our press department if you wish to use any of our imagery online or in print. Copyright restrictions apply and all images are the property of Rockett St George so will need to be properly credited and linked to whenever used. For more information and to request permission please use our press contact form.