Returns - FAQs
What happens if I want to return an item?
Simply let us know that you want to return your item within 14 days of receipt then return the item to us within 30 days to receive a refund. Refunds are processed within 3 working days of receipt.
Please note that the customer is responsible for the cost of returning their unwanted item.
Alternatively, you can fill in our online form here. We will email you a copy to print out and send back to us with your item.
We can either arrange a Collection of your return or if preferable you can drop it off at a DPD Dropoff Shop. See the below regarding these procedures.Read more
Can I arrange a Collection of my return?
Collections costs are £5.95 for standard delivery and £35 for furniture & fragile items. This service is available for UK Mainland customers.Read more
Can I take my return to a drop off shop local to me?
This service incurs a charge of £4.50. If you want to return furniture or a fragile item you will need to contact us to arrange a collection (see question above).Read more
Can I drop off my item at your warehouse?
Yes you can usually! Our Mid-Sussex based warehouse is open Monday to Friday 9am until 5pm (excluding Bank Holidays) where you can return your order to us. Our address is Unit 10-12 Old Kiln Works, Ditchling Common Industrial Estate, Hassocks, BN6 8SG but here’s a map to help find us.
Unfortunately, due to Covid-19 our warehouse is closed to the public, please contact us for advice.Read more