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Careers at Rockett St George

Rockett St George is an online interior designer emporium that specialises in treasure hunting across the world in search of unique, glamorous, eclectic, witty and rock ‘n’ roll home accessories. Our ever-changing range features furniture, lighting, kitchenware, art and gifts that aim to bring personality to your home. With a great family feel and a one team, one goal attitude we are always looking for people to join our busy, hardworking and thriving team.

We're always looking for friendly and enthusiastic people to join our team at Rockett St George. Below are our current opportunities but feel free to send your CV and Covering Letter to [email protected] if you would like to work with us or if you have any questions before you apply.


Current Vacancies

Customer Service Administrator

Our Customer Services department is a busy and fast-paced environment and we pride ourselves in giving our customers an excellent customer service experience. This is a key role within the Customer Service Department to enable the smooth running of orders, providing customers with the best service possible. The successful candidate will be confident in communicating on the telephone with a natural ability to chat with customers, have excellent organisational skills and the ability to work under pressure when dealing with challenging situations. Experience of an order management system and to be computer literate will be required. This is a great opportunity for someone with excellent customer services skills to join a growing company with great ambitions and scope for progression.

  1. Click here for the full Customer Service Administrator's job description

    Customer Service Administrator

    Rockett St George is an online emporium selling an eclectic range of industrial inspired furniture, lighting and homewares. We are a growing Company with great ambitions and scope for progression. Located just outside of Brighton near Burgess Hill, we are a lively office team who are looking for a Full Time Customer Service Administrator to join the current customer service team.  
     
    Job Description:

    • Telephone Enquiries: First point of call for all RSG customer telephone calls including:
      • Processing telephone orders.
      • Discussing and advising on product purchases and interior design.
      • Responding to enquiries on delivery timing and charges.
      • Acknowledging and responding to all courier queries and following it up with the relevant courier.
    • Email Enquires: First point of call for customers contacting RSG by emailand Live Chat including:
      • Providing information on products and delivery services.
      • Providing up to date lead times for customers.
      • Responding to customers with damaged items requiring refunds or replacements.
      • Interior design / style advice.
      • Managing customer complaints, liaising with other departments to ensure queries are dealt with in a timely fashion.
      • Liaising with our suppliers regarding stock, orders and lead times.
    • Supporting the Customer Service Team on all other duties as and when required including:
      • Out of Stock process.
      • Customer returns and replacements.
      • Warehouse Sales.
      • Website amendments.
      • Stock Checks.
      • Working closely with the dispatch and warehouse teams.  

    Person Specification:

    • Customer Service Experience preferred.
    • Confidence in communicating on the telephone with a natural ability to chat with customers.
    • Excellent organisational skills and an ability to multi task and prioritise.
    • An ability to work under pressure and deal with challenging situations with confidence.
    • Computer literacy and experience of an Order Management System.
    • Good interpersonal skills with the ability to work as part of a team in a busy environment.

    Apply:

    This is an office based role at our Head Office in Ditchling, East Sussex (transport required), Monday to Friday 9am - 5:30pm. If you would like to be considered for this role please send your CV with a covering letter to [email protected]co.uk.


Deputy Warehouse Manager

Our warehouse is fast paced, growing, and evolving. This role requires an outgoing and enthusiastic individual. Managing a core group of supervisors and a large support of operatives to work as a team, ensuring that you are motivating and developing all team members to reach their true potential. A natural upbeat personality with an infectious energy. Leading from the front and champion processes within the team is essential. Willingness to adapt and absorb ever changing working environments and challenges.

  1. Click here for the full Deputy Warehouse Manager job description

    Deputy Warehouse Manager

    Rockett St George is an online emporium selling an eclectic range of industrial inspired furniture, lighting and homewares. We are a growing Company with great ambitions and scope for progression.

    Job Summary:

    To assist the Warehouse Manager in all duties ensuring a smooth running of the warehouse.

    Job Description:

    • People Management
      • Day to day running of the team and focal point of enquiries.
      • Managing situations as they arise and manipulation of the team to champion daily / weekly workloads.
      • Finding ways to get the best out of the team to increase efficiency while keeping moral high.
      • Ensuring that we have enough cover to not fall behind on our service level agreements.
      • Having a hands-on approach assisting the team wherever required.
      • Fulfilling supervisor absents, running their department effectively.
      • Staff appraisals.
    • System Management
      • Ensuring customer orders are completed within the schedule time frames.
      • Orders are fulfilled as much as possible with minimal multiple carton dispatches.
      • Orders pending a customer service inquiry or stock anomaly are addressed promptly.
      • Customer order traceability is updated.
    • Stock Management
      • Stock counts are completed regularly with the aim of no nil stocks on customer orders.
      • Minimise the risks associated with stock loss.
      • Stock is accurate in quantity and location(s).
      • Product is filtered, stored, and picked correctly for outlet and eBay sales.
    • Warehouse Management
      • All working areas are maintained with safety in mind.
      • Customer Service enquiries are fulfilled promptly.
      • Customer delivery Service Level Agreements are kept to with improvement solutions.
      • Health & Safety.
    • Goods in & Quality Assurance
      • Goods are received in correctly and accurately.
      • Delivery & product irregularities are communicated via the correct channels.
      • Goods are correctly labelled for picking and stock validation.
      • Goods are stored and located correctly, physically, and systematically.
      • Accurate and efficient replenishment.
      • Stock manipulation, maximising picking efficiency and creating storage for new intake.
    • Picking
      • Ensuring the best practice for picking is adhered to.
      • Timed services are picked for same day dispatch.
      • Ensuring the pickers are always topped up with orders removing inefficient down time.
      • Improve picking speed.
      • Reduce the walking distance of picking maximising output with stock relocation.
      • Product regulation for scanning efficiency.
    • Packing & Dispatch
      • Ensuring efficient training is completed to optimised packaging usage and product safety.
      • Packaging & courier label ordering is kept up to date with no stock outages.
      • Improve the distribution volume.
      • Ensure courier collections are prompt with timed services being collected accurately.
      • Remove all possible dispatch human errors.
    • Returns
      • All returns are processed promptly.
      • Stock is filtered to its mode of sale (resold / eBay / Outlet) and housed appropriately.
      • Write-offs are correct and accurate.

    Person Specification:

    • Ability to work on own initiative.
    • Ability to lead a team.
    • Willing to learn the detail and be a key driver for the team.
    • Ability to motivate staff.
    • General Health and Safety awareness.
    • Ability to problem solve.
    • Ability to multi task.
    • Excellent organisational skills.
    • Excellent communicational skills.

    Apply:

    This is a warehouse based role at our Head Office in Ditchling, East Sussex (transport required), Monday to Friday 9am - 5:30pm. If you would like to be considered for this role please send your CV with a covering letter to [email protected]co.uk.


Warehouse Operatives - 3 Month Contract & Full-Time Team Members Needed.

We are looking for a number of Warehouse Operatives to join the RSG team in the following departments; Goods In, Picking and our Packing Teams. Our Warehouse Operatives are hard-working team players who are happy to assist where needed. We are looking for engaging and enthusiastic Warehouse Operatives, who will assist with a defined area of the Rockett St George warehouse and will work under the guidance of our RSG team leaders.

  • Picking Team - Walking throughout the warehouse correctly selecting products for RSG orders.
  • Packing Team - Working at a packing station carefully packing orders.
  • Goods In Team - Receiving in our large range of products and replenishing the warehouse.

To be successful, we are looking for people who can work well in a team, be self-motivated, independent at times, supportive of other team members, willing to support us in reaching our goals, unafraid to join in as well as being safety conscious. Previous experience working in a warehouse would be advantageous but not necessary.

  1. Click here for the full Warehouse Operative's job description

    Warehouse Operative

    Rocket St George is an online emporium selling an eclectic range of industrial inspired furniture, lighting and homewares. We are a growing Company with great ambitions and scope for progression.

    Job Summary:

    The Warehouse Operative works as part of the team to ensure that the full circle life of goods in and out are maintained and distributed correctly.

    Job Description:

    Day to day tasks include, but not limited to:

    • Picking
      • Picking is responsible for filling customer orders and delivering them to the delivery platform in a manner that meets company standards for safety, security and productivity.
      • Pulls warehouse items from their locations based on number, size, colour, quantity and quality requirements.
      • Ensures that orders are accurate.
      • Stages items correctly within the checking department.
      • Queries stock discrepancies.
    • QC
      • Quality control is assuring that the quality standards and accuracy of customer orders is adhered to.
      • Inspect the items to ensure that they are not damaged, function is designed or missing any parts.
      • Test products (such as electronic) to ensure that they are in proper working order.
      • Log products that do not meet quality standards.
      • Check to ensure all items on customer order are present.
      • Remove unnecessary supplier branding where applicable.
      • Transport orders out to packing staging area and place so orders are not cross contaminated.
    • Packing
      • Packing is responsible for the completeness and safeness during transit of all orders filled.
      • Check off the customers order so no items are missed.
      • Packing customer orders ready for shipment.
      • Ensure that there are no breakages with packing method.
      • Complying with the courier dispatch specifications.
      • Weigh and transport dispatch cartons to shipping department.
    • Dispatch
      • Dispatching is responsible for the correct courier sorting, labelling and maximising dispatch volumes.
      • Ensure the outbound package is free of damage.
      • Check the customers delivery method.
      • Check system for customer special requirements.
      • Palletise large orders and seal all orders in shrinking plastic to ensure safety.
      • Create, print and attach dispatch labels correctly.
      • Ensure delivery vehicles are loaded correctly
    • Goods In
      • Replenishment of the good-in to the picking areas.
      • Unloading delivery vehicles – Sea freight containers.
      • Receiving and processing returns.

    Person Specification:

    • Good eye for detail and problem solvers.
    • Notice defects and errors quickly.
    • Ability to be mathematical.
    • Have good communication.
    • Ability to be engaging and enthusiastic.
    • Have a hands on approach and willingness to help.
    • Understanding of Health and Safety requirements.
    • Ability to lift and manoeuvre heavy and various size objects.

    Apply:

    This is a warehouse based role at our Head Office in Ditchling, East Sussex (transport required), Monday to Friday 9am - 5:30pm. If you would like to be considered for this role please send your CV with a covering letter to [email protected]co.uk.


Fixed Term Weekend Sales Vacancy at our Liberty, London Concession

The Rockett St George concession in Liberty, London is a vital part of the wider RSG brand. The Concession Sales Assistant is an ambassador for the company offering exceptional customer service, great product knowledge with a positive attitude towards work. You will be working alongside our current team, supporting sales, merchandising and customer services at our concession space in Liberty, London. You will need to be outgoing, confident individual with a passion for interiors & homeware. Retail experience preferred, but not essential. This will be a fixed term contract for 3 months to help us throughout our busy Christmas period.

  1. Click here for the full Liberty Concession Sales Assistant's job description

    Liberty Concecession Sales Assistant

    The Rockett St George concession in Liberty, London is a vital part of the wider RSG brand. The Concession Sales Assistant is an ambassador for the company offering exceptional customer service, great product knowledge with a positive attitude towards work.

    The Concession Sales Assistant works alongside the Concession Manager and other team members in store, as well as maintaining a strong working relationship with RSG Head Office teams.

    Job Description:

    • Customer Services
      • Maintain an excellent level of customer service with all our customers, new and existing.
      • Deal with customer queries and needs maintaining a helpful manner.
    • Stock
      • Maintain a broad knowledge of RSG products.
      • Keep up to date with latest product launches & RSG promotions.
      • Maintain cleaning standards throughout the concession space.
      • Keep the concession space looking full and fresh.
      • Replenish stock when needed.
      • Support deliveries, unpacking and merchandising stock.
    • RSG Team
      • Maintain a good relationship with Liberty colleagues and the wider RSG teams.
      • Maintain communication between RSG Liberty & RSG Head Office.
      • Support & work together with the RSG Liberty team.
    • Daily tasks
      • Opening & closing the Liberty tills.
      • Processing sales through Liberty tills & OrderWise.
      • Taking larger orders for delivery and processing on OrderWise.
      • Carrier bag replenishment.
      • Dusting and cleaning every morning.
      • Stock replenishment when items sell.
      • Creating the best customer experience for our customers.

    Person Specification

    • Have a positive attitude to work and customers.
    • Ability to spread the ethos and back story of the RSG brand.
    • Deliver a polite and professional manner to all customers & colleagues as expected by RSG & Liberty.
    • Have an interest of interiors & homeware.
    • Have the ability to learn and maintain a broad knowledge of RSG products.
    • Be able to learn to use tills and OrderWise systems.

    Apply:

    This position is a 3 month fixed term contract for the Christmas period to work in our concession in Liberty, London on Regent Street, Carnaby, W1B 5AH. If you would like to be considered for this role please send your CV with a covering letter to [email protected]co.uk.


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