Careers at Rockett St George

Rockett St George is an online interior designer emporium that specialises in treasure hunting across the world in search of unique, glamorous, eclectic, witty and rock ‘n’ roll home accessories. Our ever-changing range features furniture, lighting, kitchenware, art and gifts that aim to bring personality to your home. With a great family feel and a one team, one goal attitude we are always looking for people to join our busy, hardworking and thriving team.

We're always looking for friendly and enthusiastic people to join our team at Rockett St George. Below are our current opportunities but feel free to send your CV and Covering Letter to victoria@rockettstgeorge.co.uk if you would like to work with us or if you have any questions before you apply.


Current Vacancies

Customer Service Administrator

We are looking for an experienced Customer Service Administrator to join the Rockett St George team.Our Customer Service department is a busy and fast-paced environment and we pride ourselves in giving our customers an excellent customer service experience. This is a great opportunity for someone with excellent customer service to join a growing company with great ambitions and scope for progression

  1. Click here for the Customer Service Administrator job description

    Responsibilities & Duties:

    • Telephone Enquiries:
      • First point of call for all RSG customer telephone calls including:
        • Processing telephone orders.
        • Discussing and advising on product purchases and interior design.
        • Responding to enquiries on delivery timing and charges.
        • Acknowledging and responding to all courier queries and following them up with the relevant courier.
    • Email Enquiries:
      • First point of call for customers contacting RSG by email and Live Chat including:
        • Providing information on products and delivery services.
        • Providing up to date lead times for customers.
        • Responding to customers with damaged items requiring refunds or replacements.
        • Interior design / style advice.
        • Managing customer complaints, liaising with other departments to ensure queries are dealt with in a timely fashion.
        • Liaising with our suppliers regarding stock, orders and lead times.
    • Supporting the Customer Service Team on all other duties as and when required including:
      • Out of stock process.
      • Customer returns and replacements.
      • Warehouse sales.
      • Website amendments.
      • Stock checks.
      • Working closely with the dispatch and warehouse teams.

    Essential for the role:

    • Ideally minimum 2 years experience or other relevant customer service experience or qualification required.
    • Confidence in communicating on the telephone with a natural ability to chat with customers.
    • Excellent organisational skills and an ability to multitask and prioritise.
    • An ability to work under pressure and deal with challenging situations with confidence.
    • Computer literacy and experience of an Order Management System.
    • Good interpersonal skills with the ability to work as part of a team in a busy environment.
    • Driving licence or the ability to get yourself to work each day. We are located on Ditchling Common Industrial Estate, a 40 minute walk from the nearest train station.
    • Please note this is currently a Work From Home role but the team will return to the office once it is safe to do so.

    Desirable for the role:

    Interest in Interior design, homewares, arts, crafts and more importantly shopping!

    Apply

    If you would like to be considered for this role please send your CV with a covering letter to victoria@rockettstgeorge.co.uk. The closing date for applications is 6th April 2021.