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Careers at Rockett St George

Rockett St George is an online interior designer emporium that specialises in treasure hunting across the world in search of unique, glamorous, eclectic, witty and rock ‘n’ roll home accessories. Our ever-changing range features furniture, lighting, kitchenware, art and gifts that aim to bring personality to your home. With a great family feel and a one team, one goal attitude we are always looking for people to join our busy, hardworking and thriving team.

We're always looking for friendly and enthusiastic people to join our team at Rockett St George. Below are our current opportunities but feel free to send your CV and Covering Letter to [email protected] if you would like to work with us or if you have any questions before you apply.


Current Vacancies

Customer Service Administrator.

Here at RSG, we pride ourselves in giving our customers an excellent customer experience. This is a key role to achieve this aim within our busy and fast-paced Customer Services department

Daily activities would include but not be limited to; Processing orders, managing customer queries/complaints, answering phone/live chat & emails, out of stock processing and DPD exceptions. The successful candidate will be confident communicating across all platforms with a personable manner that reflect the voice of RSG. You must have excellent organisational skills & the ability to work under pressure when dealing with challenging situations. Experience using Microsoft office suite will be required. Experience using an order management system such as Orderwise & Magento would be preferable. This is a great opportunity for someone with excellent customer services skills to join a growing company with great ambitions and scope for progression.

Should you be interested in this post, please send your CV and Covering Letter addressing the person specification.

Closing Date: Midnight 2 May 2022
Interview Date: Friday 6 May 2022

  1. Click here for the full Customer Service job description

    Job Summary

    The job is the first point of call for the company’s customer’s where you are to provide help and support to resolve all queries received in a friendly and professional manner. This may be help with processing orders, resolving problems with purchases, initiating contact with outside companies as well as internal departments.

    Job Description

    1. Telephone Enquiries: First point of call for all RSG customer telephone calls including:

    • Processing telephone orders.
    • Discussing and advising on product purchases and interior design.
    • Responding to enquiries on delivery timing and charges.
    • Acknowledging and responding to all courier queries and following it up with the relevant courier.
    • Managing customer complaints.

    2. Email Enquires: First point of call for customers contacting RSG by email and Live Chat including:

    • Providing information on products and delivery services.
    • Providing up to date lead times for customers.
    • Responding to customers with damaged items requiring refunds or replacements.
    • Interior design / style advice.
    • Managing customer complaints, liaising with other departments to ensure queries are dealt with in a timely fashion.

    3. Supporting the Customer Service Team on all other duties as and when required including:

    • Out of Stock process.
    • Customer returns and replacements.
    • Warehouse Sales.
    • Website amendments.
    • Stock Checks.
    • Working closely with the dispatch and warehouse teams.
    • Liaising with our suppliers regarding stock, orders and lead times.
    • Live chat.
    • DPD exceptions.
    • Trustpilot reviews.

    The Person we are looking for:

    • Customer Service Experience preferred
    • Confident communicating across all platforms with a personable manner that reflect the voice of RSG
    • Excellent organisational skills & the ability to work under pressure when dealing with challenging situations.
    • Experience using Microsoft office suite will be required. Experience using an order management system such as Orderwise & Magento would be preferable
    • Good interpersonal skills with the ability to work on your own & as part of a team in a busy environment

Graphic Designer - Full Time

We are looking for an experienced and self-motivated Graphic Designer to work alongside our Marketing, Product Design and E Commerce Departments. The applicant will be confident in working to a brief, manage tight deadlines and have strong organisational skills.

The role requires the following necessary experience:

  • Expert knowledge of all Adobe Creative Suite programmes.
  • Experience in Digital Design Experience working in a Graphic Design role or similar.
  • Experience in E Commerce and/or Product Design would be advantageous but not necessary.

Along with your CV and supporting letter addressing the points of our requirements for the post, please advise us of your salary expectations.

  1. Click here for the Graphic Designer job description

    Graphic Designer

    Rockett St George is an innovative, digitally native, lifestyle brand that offers a curated selection of ‘quirky but cool’ furniture and homeware. The brand is known for its distinctive style that aims to inspire and delight.

    The brand prides itself on its strong identity and instantly recognisable style.

    Job Summary:

    The Graphic Designer role works alongside the Marketing and E Commerce Departments to provide engaging designs that attract and convert customers. With brand identity at the heart of all designs, this role will be responsible for creating digital work for marketing activity and the website, together with printed materials and signage. The role also supports the product development team with new product designs.

    • Key Responsibilities:
      • Newsletter Graphic Design
        • Creation of templates and assets to be used in broadcast emails in line with brand guidelines.
        • Creation of templates and assets to be used in automation emails in line with brand guidelines.
        • Working html knowledge /skills.
      • Social Media Graphics
        • Liaise with social media team for campaign requirements.
        • Creation of templates to be used on social.
      • Blog Graphics
        • Creation of artwork when necessary – including featured image tile.
        • Maintain and update overall blog design.
      • Marketing Material
        • Creation of all graphics for on and offline marketing material. incl. pos for in-store collections or news, catalogue, in the box promo, event invitations, press release design, advertising, all other printed materials.
      • Web Design
        • Working with the ecommerce team and front-end developers to improve overall website design.
        • Working with adobe xd to create website design mock-ups.
        • Using Styla to create landing page experiences (such as customer sharing pages and promotional campaign landing pages, and category headers).
        • Updating and refreshing graphics site-wide.
        • Working coding knowledge /skills.
      • Product Design
        • Working directly with product development team to design RSG own-brand products.
    • Additional Responsibilities:
      • Planning
        • Creation of all artwork for the brand making sure all fonts, colours and graphics are uniform and instantly recognisable.
        • Updating recurring graphics such as email footer and homepage images.
        • Coordinate graphic design across the company to work with marketing campaigns so that all material looks coherent.
        • Edit, update and refresh designs regularly to keep designs consistent across the whole brand.
      • Research
        • Research and pitch campaign ideas for website design, newsletter design, marketing materials and template ideas.
        • Research ideas that will improve user experience. suggest / test and implement.
        • Web design best practices – research / suggest / test and implement.

    Person Specification:

    • Experience
      • Experience in a Graphic Design role or similar.
      • Excellent skills in all Adobe Suite programmes.
      • Digital Design Experience.
      • E-Commerce Design Experience (advantageous but not necessary).
      • Product Design Experience (advantageous but not necessary).

    Skills:

    • The role works alongside three departments and therefore requires strong time management and communication skills.
    • Team Player who is happy to collaborate across departments.
    • A proactive approach to work.
    • Ability to self-manage workload.
    • Creative ability to think outside the box.

    Apply:

    This full-time position is hybrid between our Head Office in Ditchling, East Sussex (transport required) and remote working from home, Monday to Friday 9am - 5:30pm. If you would like to be considered for this role please send your CV with a covering letter to [email protected]co.uk.

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