UK Delivery Standard Charge: £5.95 - this is a Royal Mail or UPS tracked 2-5 day service
Scottish Highlands & Isle Of Man: £24.00 - This is a Royal Mail or UPS 2-5 day tracked service
European Standard Delivery Charge: £15.00 - this is a tracked UPS 2-7 day service
European Standard Delivery Charge (Non EU): £30.00 - this is a tracked UPS 2-7 day service
US & Canada Standard Delivery Charge: £50.00 - this is a tracked UPS 4-7 day service
Australia & New Zealand Standard Delivery Charge: £50.00 - this is a tracked UPS 4-7 day service
The Rest of the World Standard Delivery Charge: £50.00 - this is a tracked 4-7 day service
Some items are made to order and have a longer delivery time. In these cases this is specified
within the product information. If an item is out of stock, you will be contacted with an estimated delivery date.
Please note that some heavier items have a higher delivery charge. This information is also stated on the product information page.
On occasions orders may incur additional delivery charges due to weight and size. On these occasions we will contact the customer directly regarding this.
Rockett St George are not liable for any customs charges made in the recipients countries. The customer is completely responsible for these charges.
We use the online payment gateway SagePay. SagePay has achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI). SagePay adhere to the most stringent levels of security, ensuring that your details remain secure throughout the transaction process.
We accept the following credit cards through the SagePay gateway (please note that we do not accept Amex:
Returns & Exchanges
We also accept payment through PayPal and PayPal Express.
INES COLE Furniture Delivery
We will liaise with you in advance of taking your order to advise of delivery costs and to arrange a mutually convenient time for delivery.We provide dimensions on our website for larger items of furniture. It is your responsibility to ensure that you are in a position to accept courier delivery at the mutually agreed time. Failure to do so may mean additional delivery and storage costs being incurred, for which you would be liable for settlement prior to follow up delivery. You are also responsible for ensuring that your premises can accept the items ordered and that such items will fit through doorways and into their intended space. Items are delivered to the main entry point of your premises and, whilst we do our best to assist, it is your responsibility to move items to the room of your choice. If you’d like your order to be delivered outside the UK mainland please contact us for a quote, prior to placing your order.
Please contact us prior to placing your order if you are unsure as to the size, condition or any other aspect of the item being purchased, as we do our best to ensure that you will be fully satisfied with your order.
We will accept returns (or provide an exchange where possible) but, in any event, a refund will only be available if you contact us within 7 days of delivery. Please note that any item made to order cannot be returned. In the event that any item is returned for refund it must be in a fully saleable condition, having been returned in the same condition in which it left us, and you must pay the cost of sending goods back. Upon satisfactory receipt of any returns we will make a refund of the purchase price paid for the item, but will not refund either the cost of delivery charged by us or the cost for you to return the item. In the unlikely event of an item having being received damaged then we will arrange for collection and a full refund, provided you have notified us within 24 hours of delivery. These terms do not affect your statutory rights.