Careers at Rockett St George

If you would love to explore the chance of working with us here at Rockett St George and cannot see an open vacancy which suits your profile, feel free to submit your C.V for future consideration.
Please forward your CVs with a covering letter to
Job Title: Distribution Operations Manager
Reports to: Directors
Location: Ditchling Common Industrial Estate, Hassocks, West Sussex, BN6 8SG
Sector: Luxury Retail 
Company Background:
Launched in 2007 by Jane Rockett and Lucy St George, Rockett St George is an online emporium of expressive homeware with an exceptionally quirky style that inspires and delights. Home to an eclectic mix of treasures which inject magic, charm and personality into interiors.
Rockett St George launched their first ever retail space in Liberty this year.  This will run until January 2017.
Job Role: 

To lead daily / weekly all areas of the delivery of the Distribution Centres operation, to ensure product intake and dispatch runs smoothly meeting cost, service and speed requirements. A broad role with specific responsibility for monitoring and analysing current operations within the Dispatch Department whilst researching new technology and methods that will drive further efficiencies.

Managing staff scheduling and assignment of workloads, responsible for the determining of staffing requirements. Training and supervising new and existing employees, tracking and measuring staff performance.

Liaison with Customer Services, Good In and Merchandising Department to pro-actively inform / communicate and present findings to.

We are looking for...
We are looking for an experienced Manager to lead our Distribution Team of 15-20 staff to ensure product intake and dispatch runs smoothly meeting cost, service and speed requirements. The applicant should be able to work in a busy environment and have excellent people management skills along with a positive attitude. 
You will need to be quick to work through problems, motivate staff, have excellent computer skills and the ability to communicate within all departments of the business.
This is a full time position, of 40 hrs per week
Please email your C.V together with a covering letter to
Closing date for this post is 4th November at 4.00pm
Salary depending on experience.
Preference will be given to candidates with an understanding of Brightpearl. This role requires someone who has the ability to thrive in a fast-paced environment.
Main Duties/responsibilities:
  • Daily Operations
  • Leadership of all areas of Distribution Operations.
  • Management of order filtering/printing and introduction in the dispatch path
  • Management of drop ship ordering and pending items.
  • Manage warehouse daily dispatch direct to customers and to retail concessions.
  • Manage Picking, Checking, Packing & Dispatch Team Leaders.
  • Manage and lead proactively Standards, H&S and compliance throughout the Dispatch Department and Warehouse environments.
  • Maintaining Health & Safety standards.
  • Manage quality assurance for all goods heading to the customer and stores
  • Aid in the reviewing of budgets, tracking and managing controllable and flexible costs

Other Duties

  • Manage all Health & Safety, Risk Assessments and other duties and Standards
  • Develop appropriate Shift patterns to meet commercial needs
  • Manage Health and safety in legislative requirements.
  • Demonstrate and lead positively the culture and the development of positive ways of working.
  • Management of packaging stock ensuring that packing is both cost effective and good for use.

Dispatch Team Management

  • Responsible for the recruitment, management and appraisal of the entire dispatch team including team leaders.
  • Responsible for efficient running of staff including time keeping, holiday, sickness and other HR duties.

Planning, Reporting & Analysis

  • Develop and deliver daily, weekly, month reporting in key areas of service, costs and channel priorities
  • Engage with commercial (merchandise, planning to deliver daily solutions for operational planning purposes
  • Develop and engage on the Monthly and quarterly analysis with senior management

The candidate must have:


  • Thorough knowledge of logistics warehouse operations
  • Thorough knowledge of labour management and productivity management
  • Thorough knowledge of  health and Safety and legislative MHE requirements
  • Experience level/Qualification level
  • In depth knowledge and experience of leading daily operations in a retail environment
  • In depth knowledge of inventory and stock management warehouse techniques
  • Labour management experience
  • Delivering service and financial efficiency on shifts across warehouse functions
  • Experience in Brightpearl systems would be useful

  • Determination and drive for results
  • Highly organised and able to work within a team
  • Diligent and conscientious 
  • Committed to constant improvement
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